Frequently Asked Questions
Do you ship internationally?
Yes! We ship all over the world. We do not collect for duties and VAT, please check with your local customs office for import tax information. Don't hesitate to contact us with any questions.
Is your Tail Tidy Kit Waterproof?
Yes. You will see a circuit board attached to your base plate, but it's been completely sealed up. Video here.
I ordered 1st class USPS shipping, where has my tracking information gone?
With this shipping option, The US Postal Service usually has tracking information until it hits the borders of another country. While this is the most inexpensive option, others have better tracking info.
Why hasn't my order shipped yet?
While we make every effort to be fully stocked, sometimes we just can't be. We run our mill as much as possible. We could be waiting on parts to return from anodizing, or waiting on another company's component to arrive.
Do your license plate mounting options fit my license plate?
We have shipped all over the world and have never encountered a plate that didn't fit!
Is your tail tidy kit legal in my country?
For most countries, our integrated tail light fulfills legal requirements. It is not DOT or ECE certified, however certified external signals can be combined. The option to add external signals puts the turn signals 200mm apart from each other; many places (EU, NA) require 180mm or more. Check your local laws to be sure.
What do the three-pin signal connector wires correspond to?
Black is ground, red is running light, green is signal. If you attach a signal with only two wires, red and black for example, you'd connect black (signal) to black (connector) and red (signal) to green (connector.)
Troubleshooting
-If not any of these, continue reading.